Leadership Structure

Leaders 1-3 Tier One Principles

• Influence

• Problem Solving

• Communication

• Confidence

• Accountability

• Voice

• Self-management

Leader 4-6 Tier Two Principles

• Execution

• Coaching

• Tough Convos

• Crisis Prevention

• Conflict Resolution

• Guest Recovery

Leaders 7-9 Tier Three Principles

• Strategic Planning

• De-escalation

• Delegation

• Crisis Management

• Platform

Operational Teams

• Outside Meal Delivery

  • One Team Captain

• Outside Order

  • Two Team Captains

• Cockpit

  • Two Team Captains

• Front Counter

  • Two Team Captains